Note: Please be kindly advised that our half-year stock-take has been scheduled for the period from 3rd to 4th Oct. 2012. Hence delivery of goods for orders placed during this period will be a bit late than usual. Customer Service would also be suspended.
Thank you very much for your attention.
US orders will be shipped by UPS or by USPS, depending on which service has a shorter delivery time. We pay sales tax.
Canada orders will be shipped by USPS/Canada Post. You must pay local taxes (PST, GST and HST etc.) when the package is delivered, so please consider this point before you place an order.
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Continental United States |
| Delivery Methods |
Delivery and Service Charges |
Minimum Charge |
Cost/Incremental Unit |
Maximum Weight Allowed |
Delivery Days |
| UPS or USPS |
First 1 Lb |
$ 8 |
$ 0.9 / 1 Lb |
50 Lb |
About 5 business days |
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Remarks: The shipping and delivery costs for Alaska, Hawaii, Military Locations, AFO/APO address are charged based on the number of products purchased. For one product item, full rate of $10 will be imposed; and half rate will be charged for each additional item. Delivery takes about 5 business days.
Note:According to related law, we should collect the sales tax on customer with a California shipping address. The current tax rate is 9.75% for the Alameda county so that we should charge the rate from customer whose shipping address has a state code of "CA".
Canada |
| Delivery Method |
Delivery and Service Charges |
Minimum Charge |
Cost/Incremental Unit |
Maximum Weight Allowed |
Delivery Days |
| USPS Canada |
First 24 Oz |
$ 8 |
$ 1 / 4 Oz |
4 Lb |
About 10-14 business days |
| First 4 Lb |
$ 22 |
$ 1.5 / 1 Lb |
64 Lb |
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Conversion Info: 1 Pound (Lb) = 16 Ounce (Oz) = 453.6 Gram (g)
UPS charges $11 for re-directing package due to non-deliverable address provided. So, please ensure that the address you have provided is correct and current, and don't use non-standard abbreviations. Otherwise, you are required to pay the re-direction fee and other charges that might incur. |
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Notice:
Our delivery charges listed on the website only cover Continental United States and Canada. For other international orders, please follow links below:
- If the shipment is returned to us due to insufficient or incomplete address provided by you, we will have to re-charge you the re-shipment postage. So, please make sure the address is complete, including business name and suite number if the postal address is a business complex, and proper suburb name. When the 2nd Delivery and Service Charges are required for a replacement or exchange item(s), prepaid satchel or stamps would not be accepted, nor would they be returned.
The UPS will charge us US$10.00 for any refused packages with immediate effect. Therefore, please provide us with the correct postal address and name of the recipient. Otherwise, Customers would have to bear all the additional delivery and service charges, including that being imposed by the UPS.
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Return Delivery Charges
We will arrange UPS to pick up the RMA merchandise from our customers. However, should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional Delivery and Service Charges so incurred. When the 2nd Delivery and Service Charges are required for a replacement or exchange item(s), prepaid satchel or stamps would not be accepted, nor would they be returned. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product(s) for any reason. We reserve the right to charge a twenty-five percent (25%) restocking fee.
Cross Shipment
Cross shipment (exchange shipped prior to return of the original) must be secured by credit card. Such charge will remain on the customer's credit card until we received the returned merchandise. A refund for the charged amount will be credited within 30 days from the day on which we received the returned merchandise.
Refund about the shipping fee
If expedited services are used for delivery, we will procure the desired service from UPS on your behalf. In the event of a refund, the shipping fee is not refundable under any circumstances except if the order is cancelled before shipping. |
Contacu Us
Email: order@battery-pro.net
Fax Number: 510-226-0703
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